Contact Us

Chat with us via our
online web chat 

Available Monday – Friday
from 09h00 to 17h30

 

Phone us

If you’d prefer to speak to one of our team on the phone we’re here for your business.

00 44 117 325 7531

Our most frequently
asked questions

  • The FIBR business line of credit is a flexible lending product which allows a business to access finance immediately, drawing from a personalised line of credit. When you apply, you will be approved for a set credit limit, withdrawal fee percentage, and withdrawal repayment term.

    Once you have been approved, any amount of funds can be withdrawn, from £1000 up to your limit. Each withdrawal will incur a set fee (a percentage of the amount withdrawn), which will be paid back alongside the loan itself, on a monthly basis. There is zero ongoing interest charged, and no other fees for normal usage.

    Each withdrawal is payable across your pre-approved term. Once funds are paid back, they can be redrawn.

  • We can provide funding to Limited companies, across most sectors. To be eligible, your business needs to meet the following detailed criteria:

    • Be registered and predominantly trading in the UK
    • Have annual turnover of £100K or more
    • Have been trading for at least the last year, and have filed at least one confirmation statement and set of annual accounts with Companies House
    • Have less than 50 employees
    • 75% of owners must be UK residents
    • Must be solvent and must not be, or not have been in the last twelve months, in any form of arrears, default or subject to any other form of impaired credit history
    • Must operate a bank account with a bank in the UK who have transaction data available to us via Open Banking
    • Must use a cloud-based accounting software
  • Once you have access to your dashboard, you can use the slider to select the amount your wish to withdraw. The calculator displays your monthly repayment amount, your total cost of borrowing, your fee, and the APR equivalent for full transparency.
    We send your funds using the Faster Payments Scheme, which means they usually arrive immediately, but in some cases, it can take up to 2 hours. Funds are deposited into your primary business bank account which you connect when you apply.

    Any amount of funds can be withdrawn, from £1000 up to your limit. You can make one or many withdrawals, to suit your business needs.

  • For each drawdown you will repay the borrowing amount and fee in equal installments across the period of your approved term. We collect repayments from your primary business bank account by direct debit on a monthly basis. If you make multiple withdrawals we will consolidate your repayments into a single direct debit, making it clearer and easier for you to manage.

    Whenever we collect a repayment from you, we will allocate the repayment between fee and principal amounts. You’ll be able to see your available credit increasing on your dashboard as repayments are made.

  • The calculated amount that we can lend to you will be notified to you once you have made an application. If you would like to discuss this in more detail, please contact us at any time at support@fibr.com or +44 117 325 7531.

    Your business can apply for an increased amount over and above the calculated amount if there is additional evidence that we have not taken into account; you should note that lending more than the calculated amount may attract a marginally increased price. If you would like to request more than the limit calculated, please contact us at support@fibr.com or +44 117 325 7531.

  • We’ve put together a handy comparison table on this page.

    We believe that our line of credit is more flexible and fair than other lending products, however you should ensure that it is right for you. If you would like to discuss this in more detail, please contact us at any time at support@fibr.com or +44 117 325 7531.

  • If you apply for credit via FIBR a credit search may be conducted with credit bureau(x) against the business that will be visible to your business, to FIBR, to the credit bureau, and to other potential lenders. This credit search will remain visible for one year from the date of search. Where a personal guarantee is requested, this will initially be recorded as a quotation search (which is visible to you, to FIBR, to the credit bureau but not to other lenders). If you proceed with the credit application acting as a guarantor for your business this search will be visible to you, to FIBR, to the credit bureau, and to other potential lenders, and this credit search will remain visible for one year from the date of search.

    If you fail to make repayments in the contractually agreed manner this may impact either your or your business’s credit rating. If you would like to understand this in more detail, please contact us at any time at support@fibr.com or +44 117 325 7531.

  • We recognise that you need to spend time making sure your business is doing business not applying for finance. To help you, we have streamlined the application process to ask you only the most important questions, which we cannot get the answers to from anywhere else. This information includes:

    • Name or company registration number of your business
    • The reasons for funding
    • Your telephone number
    • Your email address
    • The contact information of the other Directors of your business
    • Your business Bank account details
    • Your business website address

    If you have any questions would be If you would like to discuss this in more detail, please contact us at support@fibr.com or +44 117 325 7531.

  • For each withdrawal, you’ll be charged a one-off fee, approved and communicated to you when you apply. Then that’s it. No other charges. Zero ongoing interest, zero usage charges.

    Your fees are based on our detailed assessment of your business’s credit risk. We use data from many more sources than traditional lenders to give us the most rounded and up-to-date understanding of your business. Using this information, we calculate a personalised withdrawal rate, which will be applied to each drawdown you make.

    Here’s an example:

    Your business has been approved for a credit line of £100k, with a 5% withdrawal charge, and a term of 12 months for each withdrawal.

    You decide to withdraw £20k, with a withdrawal charge of £1k (5% of £20k). Therefore you will pay back £21k in total, across 12 months. That’s £1,750 per month.

    That’s it – it really is as simple as that!

  • For each withdrawal, we will set up a Direct Debit with your primary business bank account, which you connected on application. This means you don’t need to worry about repayments and can focus on running your business.

    We will send you a courtesy reminder of your upcoming Direct Debit so you can ensure you have enough in your account to make the payment. If for whatever reason we cannot take the payment, we will send you another reminder after 24 hours. You’ll then be granted 7 days to make the repayment.

    If you then fail to make your payment within 7 days of the due date, a fee of 10% of the missed payment amount or £100 (whichever is greater) will be charged and applied to your total repayable amount. The late fee will be automatically added to the following month’s payment.

    We do whatever we can to help, and if you think you won’t be able to make a repayment, please get in touch with us at support@fibr.com or +44 117 325 7531 to discuss your options.

  • We would love to support you no matter which bank you use. If your bank is part of Open Banking, we’ll be able to securely connect to it to get the information we need on your transactions, otherwise, you’ll need to download your history manually.

    You can see a list of the banking providers we are able to connect with here.

  • We would love to support you no matter which accounting software you use. If you use a cloud accounting provider we will be able to securely connect to it to get the information we need, otherwise, you may need to manually download this. We currently support Xero, sage Accounting, freeAgent, ClearBooks, KashFlow and Quickbooks.  If you use a different provider please contact us by either calling on + 44 117 325 7531, emailing support@fibr.com using the chat function shown in the bottom right-hand corner of the page.